FAQ

How long does shipping take?

Orders are processed within 1–3 business days and typically arrive within 5–7 business days after shipment.

Estimated total delivery time is 6–10 business days.

Do you offer free shipping?

Yes! We offer FREE standard shipping on all orders within the United States.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress.

What payment methods do you accept?

We accept:

• Visa

• Mastercard

• Maestro

• American Express

• JCB

• Visa Electron

• Discover

• Diners Club

All payments are processed securely.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

What is your return policy?

We accept returns for both defective and non-defective products within 30 days of delivery.

Returned items must be in new and unused condition.

Do you offer exchanges?

Yes. We accept exchanges for eligible products. Please contact our support team for assistance.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

How long does it take to receive a refund?

Once your return has been received and inspected, approved refunds are processed within 10 business days.

What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your order and include photos of the damaged or incorrect item. We will work quickly to resolve the issue.

Is my payment information secure?

Yes. Our website uses SSL encryption and secure payment processing to protect your personal and payment information.

Do you ship internationally?

Currently, we primarily serve customers within the United States. Please contact us if you have questions about shipping to other locations.

How can I contact Orbihold?

Email: support@orbihold.com

Phone: +1 (530) 992-8963

Address:
8375 Sultana Ave
Fontana, CA 92335
United States

What products does Orbihold sell?

Orbihold specializes in innovative phone holders and car accessories designed to make driving safer, more convenient, and more enjoyable.

How quickly do you respond to customer inquiries?

We strive to respond to all customer inquiries within 24 business hours.