Refund policy
At Orbihold, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
We accept returns for both defective and non-defective products.
To be eligible for a return:
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The item must be in new and unused condition.
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The product must be returned in its original packaging whenever possible.
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Proof of purchase is required.
Return Window
Customers may request a return within 30 days of receiving their order.
Requests submitted after the return period may not be eligible for a refund or exchange.
Exchanges
We gladly accept exchanges for eligible products.
If you received a defective, damaged, or incorrect item, please contact us and we will arrange a replacement as quickly as possible.
Return Method
Returns can be made by mail.
To initiate a return, please contact our customer support team before sending any items back.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Customers may choose their preferred shipping carrier for returns.
Restocking Fees
Orbihold does not charge any restocking fees.
Refund Processing
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed within 10 business days to the original payment method used for the purchase.
Please note that your bank or credit card provider may require additional time to post the refund to your account.
Non-Returnable Items
The following items may not be eligible for return:
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Products showing signs of use or damage caused by the customer.
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Items returned without prior authorization.
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Items returned outside the return eligibility period.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can assist you promptly.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Orbihold
8375 Sultana Ave
Fontana, CA 92335
United States
Phone: +1 (530) 992-8963
Email: support@orbihold.com